LoonieGold Privacy Policy

This LoonieGold privacy policy sets out, in plain language, how we treat the information you give us when you visit, register or play with us. We wrote it for every Canadian visitor who wants to understand what happens to their details before they create an account, deposit or simply browse our pages.

We believe clear privacy practices matter as much as an exciting game library, and we want our players to feel confident that their data is handled with care. Wherever a term below feels unfamiliar, our LoonieGold FAQ answers many of the everyday questions players ask about using the site.

What Information We Collect

When you interact with our site, we gather details that let us run your account properly and keep our catalogue of games running smoothly. This can include information you type into a form yourself, as well as data your browser or device sends automatically whenever you load a page.

We collect account details such as your name, contact information and any preferences you set while using our site. We also gather technical information, like browser type, device category and general location, which helps us keep pages loading correctly across phones and desktops alike. None of this is used to build a profile beyond what is needed to operate the site you are using.

Information You Provide Directly

Some information only exists because you chose to share it, typically when you create an account, update your profile or contact our support channels. This includes your registration details and any messages you send us describing an issue or a question. We keep this information only as long as it serves the purpose you gave it to us for, and we never ask for more than a working account genuinely requires.

Information Collected Automatically

Other data arrives automatically as part of how websites function, such as session identifiers, approximate location and the pages you visit while browsing our site. Our cookie policy explains the small files that make this possible in more detail. This type of information mainly helps us understand how our pages perform and where something might need fixing.

How We Use Your Information

We use the information we hold to keep your account secure, to operate the games and features you choose to use, and to respond when you reach out to us. We also use it to maintain the general health of our site, including spotting technical problems before they affect many visitors at once.

Where we communicate with you about your account or about site updates, we rely on the contact details you gave us when registering. We do not use your information to build advertising profiles for outside companies, and we do not sell personal data to third parties for their own marketing purposes.

How We Protect Your Information

Keeping player information secure is something we take seriously across every part of our site. We apply reasonable organisational and technical safeguards designed to reduce the risk of unauthorised access to the data you share with us.

No method of storing or transmitting information online can be guaranteed completely risk-free, and we are honest about that reality with every visitor. What we can promise is that protecting your information remains an ongoing priority, not a one-time setup we forget about once your account is created.

Sharing Of Information

We limit how personal information moves beyond our own systems, and we only share it where it is genuinely necessary to deliver the service you asked for. This might include trusted partners who help us run technical infrastructure, always under obligations to protect the data they handle.

We do not pass your details to outside organisations so that they can contact you about unrelated products. If our practices around sharing ever change in a way that affects you, we will reflect that change in this same policy rather than leaving players to find out elsewhere.

Your Choices And Rights

You have a say in how your personal information is handled while you use our site, and we want that choice to be easy to exercise. You can ask us about the information we hold on your account, request corrections, or ask us to close your account entirely.

If you would like to update your preferences or raise a concern about your data, our support channels are the right place to start that conversation. Questions about bonuses or account features are a separate matter, and our promotions page covers those topics instead of this policy.

Children And Age Restrictions

Our site is intended only for adults who meet the legal gambling age of 19+ in their province, and we do not knowingly collect information from anyone under that age. Age verification is part of how every responsible casino site operates, and we ask every visitor to confirm they meet this requirement before registering.

Families who are concerned about underage access to gambling sites can find general guidance on our responsible gambling page, which covers tools and support resources in more depth.

Changes To This Policy

We may update this privacy policy from time to time to reflect changes in how our site operates or in the legal landscape we follow. When we make a meaningful change, we update the page itself so returning visitors can see what has shifted since their last visit.

We encourage players to revisit this page occasionally, particularly if it has been a while since you last created or used your account with us. Continuing to use our site after an update means you accept the policy as it then reads.

Frequently Asked Questions